About

Our Journeys

GEMVoice is System Integrator headquartered in Singapore. Gathered with our expertise’s equipped with more than 20 years of voice telecommunications experiences designed, customized & commissioned successfully into global FSI, Legal, Hospitality and Government.

Our Aims

GEMVoice understood the fast changes regulatory compliance requirements from end customers. We constantly equip with our new technologies filling in these gap effectivity.

Our Solutions

GEMVoice ensure customers achieved smooth operation at all time able to comply to regulatory compliance as to minimize fines.

Our offering

Legacy Tape Digitization & Legacy Recorder Migration

GEMVoice understood the customer’s pain & challenges to maintain bulks of legacy tapes in good conditions and store physically in security rooms.

GEMVoice provides tape content conversion into online secure storage using effectively proven technology that has faster extraction of tapes and achieved integrity.

GEMVoice is able to customize to integrate with playback portal of choice.

GEMVoice can provide legacy recorder migration to your new voice recording solution

Click here to find out more on Recorder Migration!

Intelligent Monitoring

Before the customer’s start of operation and during in operation, GEMVoice perform automated walk-the-floor testing for ensuring all UC phones, Turret phones and Recorders are in good conditions (i.e. missed voice conversation, poor audio quality and policy check) comply to regulatory.

Optionally disable phones conversation if does not meet compliance regulatory.

Perform checking post any major changes on PABX, Turret System and Recorders.

Minimize Health Concern: Using automated walk-the-floor testing, does not require Test Engineers manually to “touch & speak” while conducting the health check testing on user’s handset.

Collaboration Compliance Recording

GEMVoice understood the compliance regulatory requires record all interactions (i.e. Voice, Video, IM, Apps/Screen Sharing, File Transfer and Mobile Phone) that might lead to a transactions from Trade Floor/Back office ensure the data is accessible and readily available to the Regulator/Compliance Officers.

WhatsApp Voice recording is made possible with our offerings.

Click here to find out on WhatsApp Recording!

GEMVoice provides Collaboration Compliance Recording fulfills these requirements as well able to demonstrate control over infrastructure and process.

Proactive Ethical Wall Policy Management: robust policy enforcement and governance solution that can enable banks, trading houses, investment firms, and other financial services organizations to proactively apply communication and content policies across their organizations.

Extend BCP Plan: Extend the remote collaboration compliance recording for employees working from home.
Including compliance recording for employees’ mobile phone compliance voice recording.

Speech Transcription & Analytic

GEMVoice understood the importance of accuracy for ASEAN languages with mixed languages and multiple speakers.

GEMVoice supports more than 30+ languages, delivering captioning for media content for pre-recorded or near to real-time media content for Trade Floor/Back office. Provides analyzing and alerts on how keyword, phrase, brands, products and pattern of suspicious code names being communicate during the form of transaction.

Exporting transcribed audio and video data to eDiscovery vendors increasing surveillance.

Proactive Ethical Wall Policy Management

Robust policy enforcement and governance solution that can enable banks, trading houses, investment firms, and other financial services organizations to proactively apply communication and content policies across their organizations.

The solution’s protective technology automates rules enforcement over critical interactions among users, groups, and entities when using Cisco® Collaboration and Microsoft® Skype for Business. It can allow you to take a proactive approach to compliance while helping your business adhere to financial services codes of conduct, legal obligations, and regional regulatory demands.

It can apply secure control mechanisms to automatically allow, restrict, block, or notify users about specific operations between communicating parties. The solution can help foster a culture of compliance that assures employees they are operating within the required boundaries. You can:
• Control who can talk to whom, and limit specific types of collaboration across teams.
• Block or redact text-based content shared via instant messaging.
• Restrict visibility and presence information about your users.
• Automatically notify parties about policies and potential violations.

Working from home: Extend the policy enforcement for employees working from home.

Services

Professional Services

Over many years of telecommunications experiences, we have successfully designed, customized & commissioned for many satisfied customers.

Our commitments of initial Project Management rollout until day2 Maintenance Support is our main principles ensuring customer has healthy smooth operation meeting compliance regulatory and their in-house requirements.

We continuously provides technologies consultancy updates for improving and fill gaps for next generation solution required by customer inline to their future roadmap.

Partners

Get In Touch

  • +6597546995
  • sales@gemvoice.tech
  • 10 Winstedt Road #01 - 12/13, Singapore, 227977

About Us

GEMVoice is System Integrator headquartered in Singapore. Gathered with our expertise’s equipped with more than 20 years of voice telecommunications experiences designed, customized & commissioned successfully into global FSI, Law Firm, Hospital, Hotel and Government.

Get In Touch

Over many years of telecommunications experiences, we have successfully designed, customized & commissioned for many satisfied customers.